afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0

Category

Home & Garden

Report number

20191001-CE174-2147377371

Ownership age

About 25 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20191001-CE174-2147377371. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: XE40M12EC55U1. Incident: I keep my electric water heater turned off at the breaker box until I use it. I turned it on today and without any warning the wiring going into the water heater caught fire and burned up the wiring, protective cover, and the basement ceiling. I had to put the wire out with a rag I had to stop it from burning and hurting my hand. The correct breaker did not turn off the power which I done after I got the fire close to being put out. This happen within 10 minutes of turning it on if I were sleeping, or away from home I could have lost my life and home. There was no warning from Home Depot where I purchased it, or on the Rheem website.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20191001-CE174-2147377371. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.