Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

GE JS750EF2ES

Category

Kitchen Appliance

Report number

20191004-1DA2B-2147377318

Ownership age

About 43 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20191004-1DA2B-2147377318. Severity: Incident, No Injury. Product: GE JS750EF2ES (GE Ceramic cooktop slide in stove. Slate Gray Model JS750EF2ES. Serial # RFF227320Q. I do not know the manufactured date as it is not on the label but i bought it new early 2016). Incident: We have a slide in GE stove/oven. It's in our island. The knobs are on the front of the unit since there is no back splash area due to it being in an island. The knobs turn on without any effort. There is a 'control lock' button on the control panel, however that only controls a child from changing the temperature of the oven. It does not "lock" the burners. We have no children in the house, thank goodness. On multiple occasions, ourselves, or our guests, have brushed past the stove, or leaned over it to reach something on the counter and turned the burners on without knowing it. We are not careless or reckless people but this has happened multiple times. It has reached the point that we have to leave the knobs off completely. I have been cutting vegetables on a cutting board on the flat top surface and my body has turned on the burner. Completely melted the cutting board to the surface before i realized it was on. I have burned hot pads, cooking utensils, scorched pans, etc on many occasions. The final straw was that some papers that were on the counter, were overhanging the burner (this is a completely flat unit that blends right in with the countertop) and the burner somehow got turned on. I only had one knob on the stove at the time and it got turned on. We came home an hour later to a fire in our house. This is absolutely ridiculous. The knobs should never be able to be turned on that easily. More than a dozen people in our family, or friends have accidentally done it. I know nothing should be on a stove, but a cooktop should not turn on by rubbing against it.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.

Official report number: 20191004-1DA2B-2147377318. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.