SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20191008-E135E-1910193. Severity: Incident, No Injury. Product: Quadifier 5100 (Fireplace insert). Incident: Please note this fiasco started 4/21/2017. It has continued all of 2018 and so far, through October 2019. Ridiculous!! I am 82 years old and on a very limited income. I wish for an end to this and I be left with an insert that works properly and that I feel safe using. I am totally upset by the injustice in this matter. Please note the attached ad. It says a NEW insert. I am tired of money expended, the stress and time. As this has continued for 31 now going on 32 months, there has been so many telephone calls, visits, so much time with County not responding to me and not doing a thing, it is impossible to put down all that occurred. At the end of page 2, I am stating why I made the decision to get the insert. This program started with a request from Washington County, Oregon to fireplace dealers for low bids. There were 3 bids from Washington County and for some reason one from McMinnville, OR. which is located in Yamhill County. I was told to go to the one in McMinnville, about 35 miles from me. As I cannot look for streets/numbers while driving. I had to obtain a driver - taking off work, I might add. The three Washington County businesses were much closer and I had no problem later getting to them. I have added to the comments made on the information sheets I received. I am listing them as to the paragraph they respond to from the first report I received. Both reports tie together. Paragraph #1 I did not use that shelf for any purpose. That comment was just to indicate size of ledge. Picture of ledge and shelf beginning to come out, approximately 1/4 inch here, enclosed