SaferProducts incident

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20191010-E08B2-2147377219. Severity: Injury, No First Aid or Medical Attention Received. Product: Samsung RF31FMESBSR (Samsung RF31FMESBSR - 30.5 Cu Ft. 4-Door French Door Refrigerator with Sparkling Water Dispenser - Stainless steel). Incident: Product: Samsung French Door Refrigerator Model: RF31FMESBSR Serial Number: W65143BD401254B Purchase Price: $2699.99 + 8.0% Sales Tax = $2,915.99 Purchase Date: 05/21/2013 PROBLEM STATEMENT: Samsung has over 20 models of refrigerators with a known defect that causes their refrigerators to operate at UNSAFE temperatures. The defect causes the fridge section evaporator to freeze over so much that the ice build-up hits the circulation fan, a causing loud, unsettling noise. This ice over the evaporator also prevents the proper circulation of cold air inside the refrigerator, causing the temperature to rise to unsafe levels for proper food storage. ADDITIONAL DETAILS: Our family has been having stomach issues off and on for the past few years. Not enough to go to the hospital, but a lot of feelings of queasiness, discomfort, and diarrhea. At first, we thought that it may have been due to food quality, so we start buying more premium brands and all organic product. When that didn't help, we started a food log to try to establish a pattern to rule out food allergies. However, we could not find any consistencies. However, after I saw on my local news about defective Samsung refrigerators, we did more research and found that there are thousands of people experiencing the same issue. We were shocked to discover that this is not a warranty issue - this is a known factory defect issue with zero fixes on over 20 models and is currently in class action court. I then purchased a refrigerator thermometer and recorded the inside temperatures at random intervals. I have been recording for a