SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20191011-F8D59-1910720. Severity: Incident, No Injury. Product: Samsung NE58S9500SS\AA (Electric smooth top range (4 burners & warming center) with oven). Incident: The front left burner will sometimes turn on by itself. Additionally, someone could walk past the range and if it is touched or bumped slightly, the burner can come on. In some instances, the consumer is alerted to this, because the range cooling fan will turn on automatically. There is also a light on the range that indicates that a range burner is on. Sometimes, this light is what alerts them to the problem. The consumer applied tape to this burner's control knob to stop the burner from coming on. However, during the night of 10/10/2019, the burner came on by itself. The consumer noted that they stopped using that burner several months ago, as the problem started happening more frequently. 10/2019: The consumer has contacted the manufacturer several times and referred her to Service Quick (their technical service company). The consumer said that the manufacturer's rep,. documented the details of her issue, but that the company, Service Quick, has not been responsive in terms of scheduling a service appointment. The consumer was given 10/18/2019, as a service date and Service Quick, is supposed to call her between 8:00am - 10:30am, to inform her if they can send a technician out on that day. And they did call and come out the same day, The consumer believes that this issue presents a fire and burn hazard.