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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung NE589500SS

Category

Kitchen Appliance

Report number

20191018-4CE32-2147377088

Ownership age

About 23 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20191018-4CE32-2147377088. Severity: Incident, No Injury. Product: Samsung NE589500SS (Samsung electric range model number NE58F9500SS). Incident: Please refer to the Samsung community website to see the MANY other complaints regarding this product. The range is Model number NE58F9500SS. The knobs on the range are so sensitive that they pose a serious fire hazard. Today, I entered my house after being in the yard for over 1 hour. The largest burner on the range was on High. I have no idea how long the burner was on, but the range top took about 30 minutes to cool down. Since I was the only 1 in the house, I know it must have been me who bumped the knobs. This isn't the first time I have accidentally turned on a burner, but I have caught it the other times before I've left the house. I am very concerned about the fire hazard this range poses. A range should not be so sensitive, that merely brushing up next to it starts a burner. There are many complaints on the Samsung site from people who have actually caught things on fire because of this issue. I don't know if others make formal complaints to the CPSC, so I wanted to make the concern known.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20191018-4CE32-2147377088. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.