SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20191025-C5E17-1914412. Severity: Incident, No Injury. Product: Cub Cadet Cub Cadet LT42 Tractor Lawn Mower. Incident: Dear [REDACTED], After a great deal of research into the best lawn tractor for my new home on 1.5 acres, I purchased the Cub Cadet LT42 online from Home Depot. I had a very bad experience right from the beginning, which is not your doing but pertinent to my overall dissatisfaction and deep regret of my choice. It was delivered in a crate and dropped on my driveway. After many frustrating calls to Home Depot, I was unable to get anyone to help me with uncrating and setting it up. I had to pay a handyman $75 to do this for me. Had I known I was responsible or uncrating and setting it up when I purchased it, I would never had made this choice. I was very pleased with my new tractor once it was set up and usable. However, that did not last long. As I was cutting my lawn two months later, the mower stopped engaging. After a call to Home Depot who referred me to Cub Cadet, I contacted a recommended service company. They told me that I need to bring my tractor to them for repair. unfortunately, it does not fit in my car! So I had to pay to get them to pick it up and bring it back to me. I was without my tractor for three weeks as a result. When I paid for it, I was told that the belt had broken and it was not covered under the warranty. I was out $140 to repair my brand-new tractor. Then came August and my tractor was not starting right away. I had to try several times until it started. it progressively got worse. Instead of spending money to have the tractor again transported to the service company, I hired a recommended tractor repairman who informed me that the starter solenoid