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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Whirlpool Smooth Surface 5 Elements 5.3-Cu Ft Self-Cleaning WFE550S0HZ

Category

Kitchen Appliance

Report number

20191104-C125F-2147376760

Ownership age

About 12 months to failure (from purchase date when reported)

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20191104-C125F-2147376760. Severity: Injury, Seen by Medical Professional. Product: Whirlpool Smooth Surface 5 Elements 5.3-cu ft Self-Cleaning WFE550S0HZ (Whirlpool Smooth Surface 5 Elements 5.3-cu ft Self-Cleaning Single-Fan Freestanding Electric Range (Fingerprint-Resistant Stainless Steel) (Common: 30-in; Actual: 29.875-in)). Incident: I bought a stainless steel whirlpool stove/range almost a year ago and have been burned multiple times by the outside front rim. I had a c section and then a hernia repair surgery so I have nerve damage in my stomach and can�t feel when things get hot in that area. The first time it happened I was wearing double layers of clothing and I sustained 3rd degree burns that are still not healed and it has been 4-5 months. I decided to file a report cause this happened again last night and I was wearing 3 layers of clothing. I don�t have young children anymore but if this stove/oven can do this much damage to an adults skin- I can only imagine what it could do to a little ones hand, face etc and this is an exterior piece- it�s not sticking fingers in places they shouldn�t be etc. After discovering last night I had new burn blisters that were popping I decided to look around to see if anyone else was having issues or if it was just me and found numerous other complaints of people dating back to 2016 so obviously this is not a new design flaw. This is a huge problem and I am shocked whirlpool has not been sued or tried to recall these products and figure out a better design. Prior to this stove I had a stainless steel [REDACTED] (we sold our house so that stove stayed) I had the same nerve damage when owning that stove and never once experienced a burn while cooking over it or while the oven was on. In the new house we bought they had already upgraded the dishwasher and fridge to a whirlpool so to match the brands- we bought the whirlpool stove/oven. Had I known this issue would giv

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20191104-C125F-2147376760. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.