Product
Whirlpool WRFF3736SZ French door refrigerator
Category
Kitchen Appliance
Report number
20191112-632EF-2147376618
Ownership age
About 4 months to failure (from purchase date when reported)
Failure type
Overheating
Incident narrative
SaferProducts.gov consumer incident report 20191112-632EF-2147376618. Severity: Injury, Seen by Medical Professional. Matched catalog product: Whirlpool WRFF3736SZ French door refrigerator. Source model text: WRF555SDFZ09. Incident: We purchased a Whirlpool refrigerator 7/25/19. Four days after delivery, 8/1/19, the refrigerator was not functioning properly. One of the five issues this product has is dumping ice all over the floor. My husband woke in the night and went to the kitchen for water. He slipped and fell due to melted ice. His knee swelled and had to have excess water drained by physician. We have had 3 tech visits so far and now are looking at yet another. List of issues are freezer compartment freezing over because gasket isn't tight (already had this issue fixed once), ice maker dumps ice all over the floor or no ice comes out at all. Inside tempurature of regrigerator is inconsistent either foods are warm or frozen. Home depot and Whirlpool will not refund our money. We are afraid that they will just keep making these bogus repairs until a year is up and the warranty will be over. Every time I call Whirlpool they say they MAY charge for the repair.
Official report number: 20191112-632EF-2147376618. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.