SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20191114-FE93D-2147376577. Severity: Incident, No Injury. Product: Viking Range VGCC5488BSS00 (48" Viking Range; 8 burner top; double oven (one large convection & other smaller)). Incident: Viking Range was fined for ranges that turn on by themselves (article dated 4/17/17) for 15 models sold between 2007 & 2014. We have a Viking Range that was purchased in 2017 when our home was under construction. It is Model # VGCC548*; Serial Number 012417C*. On 11/9/19 the oven ignited by itself in the middle of the night; our fire alarm went off & woke us. The house was filled with smoke; we have to flip the circuit breaker to turn the oven off. It was super-heated & left marks on our brick back-splash. It also melted the igniter & safety features of the oven, as well as the mechanisms for the sliding racks. I phoned Viking the next day to report the issue & was told to call a service provider to have the oven fixed, but Viking is not liable because our serial number wasn't under their recall list. She further stated that there have been no complaints with my particular unit, to which I responded, 'please log this as an official complaint', which she didn't. I called Lakeview Service, which is the provider recommended by Viking and they came to our home on 11/13. The specialist that serviced the oven said it looked exactly like the previous problems that occurred as part of the recall program and this was a major safety issue, although the part in the oven read as the updated version. Clearly, Viking has not remedied the faulty part issues that caused this. I called them back after the service tech left and & they're blanket answer again was "that's not one of the recall ranges", albeit the exact circumstances around the previous problem were evident. The customer servic