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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

HP HP Notebook - 15-da0032nr

Category

Laptop

Report number

20191125-1812E-2147376363

Ownership age

About 15 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20191125-1812E-2147376363. Severity: Injury, Level of care not known. Product: HP HP Notebook - 15-da0032nr (HP Notebook - 15-da0032nr Serial number: CND8268BCH Product number:4EY61UA). Incident: I have a HP Notebook - 15-da0032nr Serial number: CND8268BCH Product number:4EY61UA It was purchased at Micro Center in Columbus, OH back in September 2018. Over the past few months I have noticed that the part of the charger that connects to the AC plug for the wall has been overheating during charging and a few days ago it was hot enough to burn my hand. I do not leave it plugged in for a prolonged period of time and only for a couple of hours at the most before unplugging and letting the battery run down naturally while the laptop is being used. It is charging without issue but the overheating happens within about 30 minutes of plugging the unit in, the plug also occasionally sparks when it is first being plugged in (has done this at several residences). I know HP has recently recalled some products due to overheating and wanted to see if this model is part of that recall or needs to be added

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20191125-1812E-2147376363. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.