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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Rheem XE50T12EC55U1

Category

Home & Garden

Report number

20191129-86C0D-2147376300

Ownership age

About 44 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20191129-86C0D-2147376300. Severity: Incident, No Injury. Matched catalog product: Rheem XE50T12EC55U1. Incident: Water heater shorted out and the power connections caught fire, replaced wires and it began to work. The electrical panel shorted out the next day. Rheem water heater, model number XE50T12EC55U1, serial number A111602415. Model number XE50T12EC55U0 has already been recalled for panel over heating and fire risks. Occurred on 11-27-2019, and 11-28-2019.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20191129-86C0D-2147376300. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.