SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20191129-D959F-2147376290. Severity: Incident, No Injury. Product: Samsung NE58F9500SS (The range is a slide in, stand-up, 30 inch range. It is a stainless steel and glass exterior range, with 4 burners and an oven.). Incident: Fire in the kitchen: Samsung electric range Model NE58F9500ss Fire Hazard The subject range has burner control knobs on the front panel that turn on very easily with a mere bump and accidentally turn on the burners. There have been numerous fires caused by this situation and some houses have burned down. Samsung has known about this since at least 2015, but has not taken steps to rectify this danger. Going to the Samsung Community site reveals at least 97 complaints about this hazard. People just naturally put things on the glass top when not in use such as groceries, pizza boxes, backpacks, cutting boards, all sorts of things. On Oct 30, 2019, we had such a fire in our kitchen. Had we not been at home and heard the smoke alarms, the house may have burned down. A Samsung technician came to our house and said nothing was wrong with the range implying it was our fault for leaving combustible items on the glass top. He said Samsung would do nothing. There are other Samsung range models that have the same knobs. Please investigate this hazard and keep me informed of any actions. These ranges need to be recalled and fixed or replaced.