Product
LG LCE3610SB
Category
Kitchen Appliance
Report number
20191203-E8EB2-1925946
Ownership age
About 6 months to failure (from purchase date when reported)
Failure type
Fire / ignition
Incident narrative
SaferProducts.gov consumer incident report 20191203-E8EB2-1925946. Severity: Injury, Level of care not known. Product: LG LCE3610SB (Electric smooth top range). Incident: Caller is reporting that he had problems with the smooth top range not turning off. He stated that his spouse and daughter were cooking jam when the content boiled over it erupted in flames. He stated that they tried to touch the button to power it off but it would not power off. They tried to smother the flames with dish rags, the circuit breaker was used to switch the power off. He stated that his spouse received minor burns to her left arm, which has now healed with scars. 11/15 The manufacturer was contacted and they were informed that a case was created and someone would contact them. They didn't heard from anyone so his spouse contacted the company again on 11/26, she was informed that the case has been escalated and that she would hear from someone. Caller stated that they have not heard form the company as yet. Caller feels that this range is a fire hazard and should be reported.
Official report number: 20191203-E8EB2-1925946. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.