SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20191204-3C80F-1925994. Severity: Incident, No Injury. Product: LG WLX3371W (gas clothes dryer). Incident: 12/2/2019: The clothes dryer may have been in use for 5 to 10 minutes, when it caught fire. There were flames coming from the right side of the dryer, between the stand of the dryer and the drum. The consumer used a fire extinguisher to put out the flames. She called the fire department and they arrived with the police. There were no injuries. The fire caused burn damager to the floor and the wall near it. This is also a lingering smoke odor in her home. 12/2/2019: The consumer called the manufacturer early in the afternoon and reported the matter to them. She did not get a reference number for her call, but was told that someone would call her back within 24 - 48 hours. The consumer has never had any previous problems or service performed on the dryer. As of 5:00pm, on 12/4/2019, the consumer had not received a call back. The consumer left the clothing in the dryer and did not remove them. The consumer estimates that the dryer is used approximately 3 times per week.