SaferProducts incident

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20191209-DD0DB-1927395. Severity: Injury, Emergency Department Treatment Received. Product: Delta SDG5048-CL-R (48" clear, dual sliding show doors (mounted from the floor up). Incident: The consumer's 25year old daughter turned on the water and was preparing to get into the shower, when the glass exploded. The glass disintegrated and the daughter was left holding the handle in her hand. She sustained multiple lacerations to her legs, feet, hands & forearm. The consumer immediately took her daughter to Boulder Community Health Hospital and the ER staff examined her. The medical staff picked glass from the daughter's skin, cleaned her wounds and glued the larger lacerations. The daughter was released the same day. 12/9/2019: The consumer called the manufacturer and reported the incident to them. Their rep. told her that the consumer could purchase a new door and send in the receipt and they would cover the cost. The rep. also recommended that the door that did not shatter, should be replaced as well (precautionary). The consumer was told that she could file a different claim from the door reimbursement, through their Claims Department, but they were unsure of what the outcome might be. The consumer's husband installed the shower door, because he has extensive experience in this area. Additionally, this was one of those do-it- yourself shower doors kits. The consumer searched online and saw that this problem has been reported by others many times, on different sites.