SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20200103-1CCE7-1934622. Severity: Injury, No First Aid or Medical Attention Received. Product: Jenn-Air JDRP430HL (Oven Range). Incident: The consumer indicates that his oven range is designed so once pulled out, its rack automatically slides back in so if the consumer wants to remove a baking dish from the oven using both hands, he has to insert both arms and hands inside the oven, which may be very hot. The consumer also notes that since the rack automatically slides in, it means the oven rack is not leveled but rather tilted down. If the consumer uses a baking dish with oil in it, the oil may spill on the back, and could cause a fire. The consumer has sustained minor burn injuries to his right wrist because of the safety hazards of his oven range. The consumer contacted the Manufacturer and explained the situation; the representative he spoke to informed him that they would take care of the problem by retrofitting the unit. The consumer states that he uses both oven and cooktop at least once daily, which was installed on 08/13/2019. The consumer plans on keeping the oven range for at least the next thirty days in case an investigation ensues.