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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung NE58F9500SS

Category

Kitchen Appliance

Report number

20200109-9D3D6-1935561

Ownership age

About 4 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20200109-9D3D6-1935561. Severity: Incident, No Injury. Product: Samsung NE58F9500SS (Electric range knobs). Incident: Caller stated that the electric range burner knobs when brushed against slightly turns the unit without their knowledge. She stated that a blanket was placed on the unit to prevent the glass from scratch while installing a microwave, the unit came on catching the blanket on fire, she took it outside to contain the flames. She stated that there has been more than one incidents with the range coming on. Caller stated that the company was contacted and a technician was sent out, she was informed by him that she should remove the knobs when not using or place plastic cover over it. The company advised her that the range was made with sensitive knobs. She stated that she contacted them most recently 1/8 and was advised that they are unaware of these incidents which she does not believe. Caller stated that she has seen numerous reports about these ranges on the internet. She stated that these ranges are a fire hazard and should be recalled before she has a house fire. *Also caught dish cover on fire + melted it

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20200109-9D3D6-1935561. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.