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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Samsung 65' S-Series Ultra HD Smart Tv

Category

TV

Report number

20200111-90B04-2147375472

Ownership age

About 25 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20200111-90B04-2147375472. Severity: Incident, No Injury. Product: Samsung Samsung 65' S-Series Ultra HD Smart Tv (Samsung 65 inch TV Model # un65js8500 Samsung 65' S-Series Ultra HD Smart Tv). Incident: I own a Samsung TV model # un65js8500 purchase 4 years ago. Recently, we noticed distortion and light bleed around the edges of the screen. These areas also were extremely hot to the touch. I did an online search and found many incidents of this problem. [REDACTED] I contacted Samsung, sent them photos of my set and they were unwilling to give any relief. My concern is that the extreme heating that is occuring could pose a fire hazard. Some of the complaints indicated the frame melting and people smelling the heat. I have not been able to measure the temperature of my set, but it is enough that I am unable to touch the set for more than a second without danger of injuring my fingers. It appears that Samsung is stone walling that there are issues with this model and are ignoring the potential safety issues.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20200111-90B04-2147375472. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.