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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Dell XPS15

Category

Electronics

Report number

20200112-5788E-2147375450

Ownership age

About 27 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20200112-5788E-2147375450. Severity: Incident, No Injury. Product: Dell XPS15 (Dell XPS15 Service Tag CMTNLH2). Incident: On Dec. 8th, 2019 my Dell XPS 15 laptop exploded, damaging my dining room table. The computer was on the table, charging. No one was in the house at the time (my husband was in the front yard). We noticed a strong electrical smell when we entered the house and discovered the computer had exploded. I had not any issues with the computer prior to this. I have since discovered that Dell has had other instances with the XPS 15 battery. (https://[REDACTED]) I am concerned that a recall has not been issued for this laptop. Had the computer been on a soft surface I'm sure there would have been a large fire, given the damage that my table suffered. I have not yet returned the computer to Dell - they were extremely slow in responding and I only heard from them last week.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20200112-5788E-2147375450. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.