SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20200115-7231D-2147375405. Severity: Injury, No First Aid or Medical Attention Received. Product: Frigidaire FGMV175QFA (Microwave Oven). Incident: Dear Madams & Sirs from the Safer Products Commission, Below you will find an email that I sent today to Frigidaire's customer support service, with a summary of my experience with one of their products. ----------------------------------------------- Hello, This email serves as notice for Frigidaire that I will be passing my experience with your appliance and your customer services to KY�s State Attorney General, the Consumer Product Safety Commission and the Better Business Bureau. A copy of this email will be sent to those parties, along with my recorded calls with your customer service. On December 2nd 2019, I reached out to Frigidaire to report a fire hazard with one of your Microwave units : Frigidaire Gallery Model # FGMV175QFA Serial # KG64111695 Earlier that day, my wife had loaded a bag of popcorn in the microwave, and after a few seconds, sparks started flying inside, and small yet violent fire started raging inside the microwave. Thank goodness we were standing right there, and we were able to put the fire out. I explained the situation to your customer service rep and they assured me that they�d have a �specialist� take a look. I made my request very clear, that my primary concern was NOT to have this unit repaired or replaced, my main concern was to have Frigidaire show interest in the safety of their products by conducting an investigation and identifying the root cause. Frigidaire proceeded to send an appliance repair person with the order to �Sand and paint the unit�. I explained to the technician that that�s not what I was trying to achieve and I refused t