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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Epson J232C

Category

Electronics

Report number

20200116-1A1FC-2147375393

Ownership age

About 82 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20200116-1A1FC-2147375393. Severity: Injury, No First Aid or Medical Attention Received. Product: Epson J232C (Epson model#J232C, SERIAL # RYTW035441.). Incident: I have a Epson scanner model# J232C, Serial #RYTW035441. I purchased this product over 4 years ago. In June of 2019 I found the power cord adapter burned up causing smoke in my home office and damaging the scanner. At first I didn't think much of it, other then it's past it's warranty period and old. So I trashed it. Come to find out today 1/15/2020 that the scanner is under recall from Epson company through a email. I registered the product so that's how they know my unit was defective. I called them and they said since I through the old scanner way back in June, they cant help me replace it. Only thing they can do is give me a 15% discount on a replacement. This is not a fair deal for the customer who din't do anything wrong for the product to start on fire.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20200116-1A1FC-2147375393. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.