SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20200130-1008E-2147375124. Severity: Incident, No Injury. Product: GE PT 75505F7SS (GE Profile double wall oven Model PT7550SFss). Incident: GE Profile double wall oven PT75505FSS was purchased in 2017 and stored at the seller's warehouse until installation. It was installed in our new house 1 1/2 years ago. On 1/2/2020 I turned on the broiler. A minute or so later there was a loud explosion, a flash, and a fire in the oven. If it had occurred when I was opening the door at the time, I would have been injured by the exploding bits of melted metal. The flying metal "bb's" chipped the glass door. The element apparently shorted out, caught fire and melted aluminum dripped on the oven floor. Of course it was out of the ONE year warranty (it expired shortly after the oven was installed due to construction delays). After scheduling 2 service calls (one of which was changed without notice to us), we met with the tech. GE tech [REDACTED] documented the issues in a log. He ordered parts and came back a week later to discover the glass door was chipped and one of the new parts had a bent frame. He re-ordered parts and we re-scheduled again for the earliest available date another week later. However, the tech did not show up, no one called, and after contacting them again, we have scheduled yet a 3rd repair visit. I won't have had an oven for 6 weeks if they actually show up and repair it next week. When I looked online to see if others were having problems I see that there were several class action lawsuits as early as 2011 regarding the self cleaning feature destroying the oven control and/or shattering the glass door. I had used the self cleaning feature for the first time, sometime after Christmas but didn't make any c