Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

First Alert SA320

Category

Smart Home Device

Report number

20200209-14168-2147374935

Ownership age

About 37 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20200209-14168-2147374935. Severity: Incident, No Injury. Product: First Alert SA320 (First Alert Model No. SA320 Ionization and Photoelectric combination smoke detector Date of manufacture: 2016 OCT 13). Incident: Upon replacing batteries in my smoke detectors, I found that most of them would not operate with the fresh batteries. I have 5 smoke detectors all of the same brand, model and date of manufacture. The same battery terminal has oxidation on most of the detectors. The name brand batteries I removed were only a year old and not corroded. To make these detectors work, I had to scrape the terminal with the end of a screwdriver then sand with emery cloth. It took several attempts to get a few of these detectors working again. I almost gave up. I know most people would not know how to aggressively clean terminals like this. It may mean that some people assume their detectors are working when they are not. This is obviously a dangerous situation. I am also concerned that with the plating removed from the contacts after sanding, that the battery connection through the terminal may cease at any time due to more oxidation forming. This would leave the device non-functional. The issue is probably the plating used on the terminals or the application of the plating. After an hour or more of concerted effort, my 5 detectors are working. The question is for how long.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.

Official report number: 20200209-14168-2147374935. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.