SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20200221-BFD1B-2147374691. Severity: Injury, No First Aid or Medical Attention Received. Product: Dash DFAF450GBAQ01 (Dash 6 Liter Air Fryer Family in Aqua (AAQP1095)). Incident: On 2/19, I was using a Dash air fryer produced by storebound. Shortly after turning it on, it began putting off a strong burning odor similar to what would be expected of an electrical fire. Upon noticing the odor, my husband and I also heard a loud popping sound. We immediately unplugged the air fryer, but unfortunately it heated up to such an extent that my husband�s hand was burnt unplugging it, and the fryer cracked our 2 year old quartz countertops, causing $2,200 worth of damage. I was also able to locate two other consumers via product reviews who had similar issues with cracked countertops. [REDACTED] quartz countertops were cracked due to the air fryer over heating, and [REDACTED] countertops were cracked by the product. I spoke with [REDACTED] at Dash about the issues, but unfortunately he dismissed the damage left by this product, claiming that the company had never heard of a similar issue with this product. This claim, however, was completely false as both [REDACTED] and [REDACTED] referenced speaking to corporate and having their concerns similarly dismissed. [REDACTED] from storebound (Dash) claimed that it was impossible for the base of the unit to have heated up to such an extent due to the fact that the heating element is located in the upper half of the appliance. While this may be true, the electrical components are located in the base of the air fryer. Upon unplugging the unit, my husband burnt his hand on the base of the fryer moving it, and the countertops were extremely hot. Based on these facts, in conjunction with the odor similar to what would be