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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Amazon Echo Dot with Clock (SKU: 810014301563)

Category

Electronics

Report number

20200314-C62B4-2147374366

Ownership age

About 2 months to failure (from purchase date when reported)

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20200314-C62B4-2147374366. Severity: Incident, No Injury. Product: Amazon Echo Dot with Clock (SKU: 810014301563) (Amazon Echo Dot with Clock (SKU: 810014301563, S/N: G0914704007503JH) Smart Speaker with integrated digital clock and auxiliary audio output (1/8"). Power supply in question is marked "15W" and has the following identifying information on it: SCNA9CW1943G02S71, Manufacturer: Salcomp (Shenzhen) Co, Ltd., Model No: GP92NB SC P/N: AM0662 GG The power supply is marked with a UL Listed marking as well as a Double-Insulated marking among others.). Incident: I Purchase an Amazon Echo Dot with Clock (SKU: 810014301563, S/N: G0914704007503GH) recently. have had this item for a few weeks plugged into a stereo receiver to provide better audio via the 1/8" Audio jack. Today I touched the front panel of the receiver and it felt like I received an AC shock. I used a [REDACTED] multi-meter to measure the AC voltage between the receiver chassis and ground and found that I had 63 VAC at the receiver chassis. I then worked through all of my devices and eliminated them one by one until I finally unplugged the power supply for the Echo Dot with Clock. The hazardous voltage went away. I unplugged the power supply from the Echo Dot and measured from the outside of the coaxial power plug to safety ground with my meter. I measured 11 VAC in one direction and when I flipped the power supply around (It does not have a polarized plug) it measured 96 VAC. Either of these is enough to stop a human heart. The issue has been reported to Amazon but they did not seem to understand the gravity of the situation - may have been lost in translation. I work in the electronics industry so I am very aware of proper electrical safety and testing protocols. The power supply did not have any DC continuity between the prongs and the barrel of the coaxial jack so there must be DC blocking caps - but line voltage is definitely being passed from one of the

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20200314-C62B4-2147374366. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.