SaferProducts incident

Failure type

Leak

Incident narrative

SaferProducts.gov consumer incident report 20200314-DC219-2147374369. Severity: Injury, First Aid Received by Non-Medical Professional. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: RF28HMEDBSR. Incident: After purchasing a home in March of 2018, which included the purchase of a refrigerator. The Samsung RF28HMEDBSR unit that was purchased is a defective unit. Samsung recognizes the unit as defective. In fact, the unit is specifically listed in the service bulletin (I have a copy and can provide) provided by Samsung to its technicians. Currently, the ice maker freezes up which causes water to leak into the fan unit and down the back of the refrigerator. This is causing the fan to freeze up and affect the cooling of the unit. Which has the potential to put food at unsafe temperatures. Additionally, the exterior temperature display incorrectly registers the temperature thus making the unit even more unsafe (I have photos of an internal probe thermometer next to the external display. The external display reads 34 while the internal probe measures at 42). Previously my daughter suffered food poisoning. We had not been out to eat in the days leading up to it. I suspect the defective refrigerator led to us eating and serving unsafe food. After speaking with Samsung they refuse to refund the unit or even service the unit.