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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Microsoft Surface Book

Category

Electronics

Report number

20200408-F86AF-2147373015

Ownership age

About 21 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20200408-F86AF-2147373015. Severity: Incident, No Injury. Matched catalog product: Microsoft Surface Book. Incident: Fire hazard. Battery bulged in Microsoft Surface book. This is the second one in 4 years. Microsoft exchanged the first one under warranty, after sending me a special fire-retardant box to ship it back to them by ground, 2 years ago. The replacement recently experienced the same condition. Microsoft mentioned a recall and was going to send me an exchange unit, but reneged and would only offer a similar vintage computer for a $600 fee, with 90 days warranty. Microsoft Surface Book serial number 012019161257.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20200408-F86AF-2147373015. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.