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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

DeLonghi EW7707CM Safeheat 1500W ComforTemp Portable Oil-Filled

Category

Home & Garden

Report number

20200418-F15A8-2147372841

Ownership age

About 64 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20200418-F15A8-2147372841. Severity: Incident, No Injury. Product: DeLonghi EW7707CM Safeheat 1500W ComforTemp Portable Oil-Filled (DeLonghi EW7707CM Safeheat 1500W ComforTemp Portable Oil-Filled Radiator It's a space heater used to add heat to a room.). Incident: Bought this unit, DeLonghi EW7707CM Safeheat 1500W ComforTemp Portable Oil-Filled Radiator, from Amazon on December 11, 2014. Used it to add heat to a bedroom during cold nights. Ran well until last Friday, April 10, 2020. I was in bed and was awaken by a noise and looked up to see the outlet where this product was plugged into sparking and flaming. I got up ran over pulled the plug and put out the small fire that had started on the carpet where a melted piece of the end of the plug had fallen. This product is definitely a fire hazard and should be recalled. At no time was this product misused. I wrote a review the next day on Amazon about this situation and asked them to remove the product from their listings. There were other customers in the reviews of this product who posted photos of the same melted plugs who were warning people not to buy it. I checked today and Amazon no longer offers this product.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20200418-F15A8-2147372841. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.