SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20200427-37F90-2147372699. Severity: Injury, No First Aid or Medical Attention Received. Product: Samsung NE59J7630SS (SAMSUNG 30 INCH 5.9 CU FT SINGLE OVEN ELECTRIC RANGE WITH SELF CLEAN AND CONVECTION OVEN IN STAINLESS STEEL. Model NE59J7630SS UPC M/C:). Incident: In December of 2015 I purchased a Samsung Electric Glass top Range from [REDACTED] Home Depot. In February 2020 The Right front burner Seemed to be faulty until finally Burning out. We attempted to contact the service center at the Home Depot with a receipt and Services plan good until December 2021, but was told we did not have the required receipt and would have to acquire that prior to activating warranty. I then went to the store in [REDACTED] store to produce the correct receipt and was told it would have to be the store of purchase. All other area's of the Range oven and three other burners worked appropriately. Today while using the Oven and the Left front burner the control panel Popped very loudly and sparked and ignite with flames reaching two feet. Able to pull the range from the wall and turn off the breakers and put out the fire with an NABC fire extinguisher. The fire was hot and rapid and smoked up the wall.