SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20200430-7A619-1976080. Severity: Incident, No Injury. Product: General Electric JBS160DM1BB (Electric range with oven). Incident: The consumer's daughter was using one of the back burners on the range, when it caught fire. The fire was behind the stove. The daughter was able to turn the burner off. There were no injuries. 3/2020: The consumer called the retailer and reported the matter to their rep. The rep. advised the consumer contact the distributor, who is also the manufacturer. The manufacturer arranged for a technician to come out and examine the range/oven approximately 2 days after the incident. The tech. that came out wrote down the model and serial number, but he did not work on it. The consumer said that nothing was wrong with it and that the problem was simply related to the wires. The consumer questioned how he determined that without looking at the back of the unit. Nothing else transpired. The consumer followed up with the mfr. and asked for a new range/oven. Their rep. said that they would have to send a tech out to see if it could be fixed. The consumer said that they had already done that and the tech. did not work on it. Also she noted that she no longer felt safe using the range. The rep. said if they could fix it and is what they will offer her. The consumer noted that the range is still under warranty and she was even willing to pay the difference on a new range if there was a price difference. The consumer spoke with a rep. at the distribution center said if it could be repaired that would be their choice. The consumer said she still didn't want it.