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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung RF28HMEDBSR

Category

Kitchen Appliance

Report number

20200501-2D95B-2147372616

Ownership age

About 73 months to failure (from purchase date when reported)

Failure type

Refrigerators (276)

Incident narrative

SaferProducts.gov consumer incident report 20200501-2D95B-2147372616. Matched catalog product: Samsung RF28HMEDBSR. Incident: Samsung refrigerator model RF28HMEDBSR keeps icing up in the back panel causing the fan to quit working. Subsequently the temperature is rising and it's spoiling my food. Two weeks ago I consumed some of the spoiled food and didn't know it had gone bad. Everything was well with in the expiration dates. The result was me being sick from botulism for a night. I found that my refrigerator temperature was well above the programmed 37 degrees. I actually have purchased separate refrigerator thermometers to monitor the temperature now. The coils on the refrigerator are freezing up daily even after doing a manual defrost from the control panel. This is a known defect from Samsung and they have been denying it for a few years now. These refrigerators are unsafe and I'm sure this has happened to more then just me.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20200501-2D95B-2147372616. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.