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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

BLU BLU VIVO Xi+

Category

Electronics

Report number

20200510-E3489-2147372434

Ownership age

About 5 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20200510-E3489-2147372434. Severity: Incident, No Injury. Product: BLU BLU VIVO Xi+ (BLU VIVO Xi+ cellular telephone handset). Incident: I purchased a BLU VIVO Xi+ cellular telephone handset on approximately 11/2019. It comes equipped with a fingerprint reader for security purposes to lock and unlock the handset. Approximately 3 weeks ago the battery started losing it's charge within a matter of hours and the fingerprint reader stopped functioning. While trying to unlock the phone using the non-functioning fingerprint reader, I noticed that it was extremely hot to the touch. You cannot touch the handset reader button for longer than 2-3 seconds without burning yourself. I contacted BLU Customer Service on 4/27/2020, Case number [REDACTED], explaining the issue and received an email response from BLU saying that the only way that they would check the problem with the phone is if I returned the phone to them with the original slaes receipt, which I cannot locate. I consider this BLUE VIVO Xi+ handset to be an extreme fire hazard and would like CPSC to investigate.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20200510-E3489-2147372434. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.