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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Model No. NE58K9850WS

Category

Kitchen Appliance

Report number

20200528-55D7C-2147372044

Ownership age

Not stated

Failure type

Stopped working / malfunction

Incident narrative

SaferProducts.gov consumer incident report 20200528-55D7C-2147372044. Matched catalog product: Samsung Model No. NE58K9850WS. Incident: I purchased a Samsung Smart Fridge under 2 years ago. Since purchasing I noticed black mold builds up quickly no matter how much I clean, and there is always a lot of condensation too. We are newlyweds and this is my first fridge purchase so maybe I was naive but I thought it was normal. Then my ice machine stopped working altogether and froze over and I noticed a lot of mold buildup there too. Per suggestion, I put a thermometer in my fridge to check temperature. The fridge reported the temp as 37 degrees but my thermometer clocked in at 42 degrees, which I think explains the mold and why fresh produce or seafood spoils rather quickly.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20200528-55D7C-2147372044. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.