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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung RF263BEAESR

Category

Kitchen Appliance

Report number

20200528-98195-2147372058

Ownership age

About 79 months to failure (from purchase date when reported)

Failure type

Leak

Incident narrative

SaferProducts.gov consumer incident report 20200528-98195-2147372058. Severity: Incident, No Injury. Matched catalog product: Samsung RF263BEAESR. Incident: Purchased a Samsung refrigerator from Best Buy and have had nothing but problems with it ever since it was purchased. The ice machine freezes up causing it to leak was and make it impossible to get ice out. The ice tray has cracked and I have found pieces of plastic in the ice as a result. In addition I recently had to use an outdoor fridge to keep everything cold and I am strongly considering replacing the unit due to the inconsistent performance, the terrible noise the machine makes, the fear or plastic in the ice and concern the unit might begin leaking again and food spoil.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20200528-98195-2147372058. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.