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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

HP PAVILION GAIMING HP Pavilion Gaming Laptop 15-CX0030NR 3WE99UA#ABA

Category

Laptop

Report number

20200528-CC536-2147372041

Ownership age

About 6 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20200528-CC536-2147372041. Severity: Incident, No Injury. Product: HP PAVILION GAIMING HP Pavilion Gaming Laptop 15-CX0030NR 3WE99UA#ABA (Overheating opens screen protector battery performance from 8 hours to just one hour.The air gets so hot, because of the design of the screen, the laptop causes it to overheat. ON screen and peel off It is already peeling off; the [REDACTED] protection cover, from the laptop LED DISPLAY). Incident: HP Gaming pavilion the laptop has the following problems with overheating the battery gets very hot when it was sold it says it lasts 8 hours and it only lasts an hour and sometimes 35 minutes the laptop took off a plastic from the screen monitor due to the excessive heat that The same HP has changed the design of the laptop because they found that it was overheated and they adjusted the screen of the fans since the loaves are on top of the screen, which I have, this causes the screen to be overheated and which is already damaged taking off I spoke to them but they do not want to be held responsible for the same and indicate that the battery does not last for 8 hours as specified by the laptop specifications and they have flatly refused to repair the problem the laptop a factory defect was poorly designed by which is overheating and can cause fire I hope your help thanks. 2 LAPTTOP HP PAVILION GAIMING IN MY HOME IDENTICAL PROBLEMS

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20200528-CC536-2147372041. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.