SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20200529-00746-2147372018. Matched catalog product: Frigidaire Model Number FCRG3052BS. Incident: On Sunday, May 15 at approximately 5:00 pm, we used our Frigidaire Dryer Model Number (FAQG7077KA0) Serial Number (4D02300523) and it caught on fire. There was minimal clothes inside the dryer. Dryer lint vent was cleaned before usage. Sparks were seen inside the dryer, then dryer inside caught on fire. The dryer was disconnected, and pulled out of the house, to be hosed down in the backyard to diminish the fire. Luckily, due to the fast action of removing the dryer, there was no one hurt or there was no damage done onto the house. I first called my homeowners insurance company, [REDACTED], to file a claim. Emailed pictures of the melted dryer, model number & serial number sticker, and cleared outbound vent holes. On Tuesday, May 19 morning, I called Electrolux/Frigidaire Customer Service phone line 1-800-374-4432. I explained to the customer support specialist that our dryer caught on fire. They recorded the case and re-routed to Risk Management. They explained Risk Management would call me the next day. On Wednesday, May 20 at 10:53 am, Risk Management technician [REDACTED] called me from [REDACTED]. She asked me details of the incident. And after listening, explained no help can be provided if there was no was bodily injury or property damage. She further directed that I would need to call the customer engagement line to get support. On Wednesday, May 20 at 12:22 pm, I called Frigidaire customer engagement/service line and explained the fire incident, and was told that I w