SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20200604-3799E-2147371907. Severity: Injury, No First Aid or Medical Attention Received. Product: Samsung RF263BEAESR (Samsung Refrigerator SN: JKJ44BBD900355k Model: RF263BEAESR Link: https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/36-wide-25-cu-ft-french-door-with-external-water-ice-dispenser-stainless-steel-rf263beaesr-aa/). Incident: SN: JKJ44BBD900355k Model: RF263BEAESR My Samsung refrigerator has never worked correct since day one. This unit always had problems with a malfunctioning ice maker that will freeze and stop working, then the refrigerator side the the unit will start to leak significant amounts of water inside the refrigerator, potentially creating the issue of a fire hazard or electrical shock. Also the unit internal temperate is not accurate and food and meals will go bad. We have found the hard way my family was getting food poisoned by this unsafe refrigerator. My food and medications where compromised because of this product and Samsung needs to be hold accountable for their lack of responsibility to the customers. More importantly Samsung needs to take Customer SAFETY as their #1 priority. Samsung will not stand behind their product and avoid any responsibility for a product that its fundamental defective and with design flaws and expect customers to pay to repair a product that was sold to me broken from day one. List of problems: 1. Defective Ice Maker unit. 2. Continuous water leaks inside the refrigerator unit to the bottom of the crisper. 3. Loud noises coming from the Twin Cool System in the refrigerator side. 4. UNSAFE temperatures inside the refrigerator. Please Help