Product
Motorola Razr (MOTXT20001)
Category
Kitchen Appliance
Report number
20200615-65066-2147371714
Ownership age
About 5 months to failure (from purchase date when reported)
Failure type
Fire / ignition
Incident narrative
SaferProducts.gov consumer incident report 20200615-65066-2147371714. Severity: Injury, No First Aid or Medical Attention Received. Product: Motorola Razr (MOTXT20001) (Cell phone. 2020 Motorola Razr 128GB NOIR (MOTXT20001). IMEI: 355573090480796 ICCID: 89148000005628575144). Incident: On Friday, June 5th around 2AM I got out of bed and went downstairs to watch TV. I plugged my phone- a new Motorola Razr that I pre-ordered back in January (delivered in February), into the same charger I use every day, placed it on the coffee table and turned on the TV. After watching TV for about an hour I decided to go back to bed. When I went to pick up the phone and go back to bed I screamed in pain and dropped the phone on the floor. It had gotten incredibly hot. It was like grabbing a hot pan out of the oven. The phone was smoking and the case was starting to melt. I suffered minor burns on my hand and there was no significant property damage- but if I had fallen asleep it would have started a fire. It could have burned the house down and my family could have been seriously hurt or killed. The phone was rendered inoperable and Motorola has refused to make things right. They have been jerking me around for more than a week.
Official report number: 20200615-65066-2147371714. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.