Product
Microsoft Surface Book
Category
Laptop
Report number
20200620-91ED4-2147371585
Ownership age
Not stated
Failure type
Battery failure
Incident narrative
SaferProducts.gov consumer incident report 20200620-91ED4-2147371585. Matched catalog product: Microsoft Surface Book. Source model text: Surface Book 1. Incident: Microsoft Surface book purchased 2016. Noticed today the top portion, the screen, which contains a lithium ion battery is significantly swollen. The laptop will no longer close.
This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Official report number: 20200620-91ED4-2147371585. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.