SaferProducts incident

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20200630-F329E-2147371389. Severity: Incident, No Injury. Product: Samsung french door, counter depth RF23HCEDBSR (Samsung 22.5 cu. ft. French Door Refrigerator in 1 Stainless Steel, Counter Depth Model # RF23HCEDBSR Store SKU # 1000040595). Incident: On February 5th, 2018, We purchased our beautiful Samsung refrigerator � Model RF23HCEDBSR � for $2,566.45 (I have the receipt). Within about 6 Months after purchase, the Samsung icemaker would freeze up inside and stop working stopped making any ice. We have had to thawed the entire refrigerator out by unplugging and allowing the buildup of ice in the unit to melt and it worked for 1-2 months. We had our appliance repair person look at it. He told us it is unfixable and is a defect in design. Finally we just learned to live without it and used our basement refrigerators, ice-maker and would fill up a plastic bowl and keep it in the Freezer drawer of the Samsung. After searching for answers, I learned that I am not the only consumer with this expensive refrigerator which does not work properlhy. I read over and over about Samsung consumers with frozen up ice makers just like ours. And after countless attempts at repairs by Samsung, they still did not work. Finally, This year 2020, we started taking the temperature of the inside of our refrigerator and freezer and discovered that the temperature not only does not match what is displayed on our doors diplay but is is unsafe territory since the temperature is above 40 degrees. ie. 42-44 degrees, rarely going below 40 dregrees. My husband was sick from a food bourne illness last fall and at the time we never even assumed it was from our own home. But now we know, it was most likely from our own refrigerator not keeping the proper temperature of our foods causing them to be unsafe to eat. This refrigerator (exact model) is under