Product
Samsung Model Number- RF18HFENBSR US
Category
Kitchen Appliance
Report number
20200709-D4BFA-2147371208
Ownership age
About 53 months to failure (from purchase date when reported)
Failure type
Leak
Incident narrative
SaferProducts.gov consumer incident report 20200709-D4BFA-2147371208. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Samsung Model Number- RF18HFENBSR US. Source model text: RF263BEAESP/AA. Incident: I purchased a brand new Samsung fridge in January 2016 and started having problems with it 6 months later. We came home and noticed that the fridge temperature wasn�t cold enough to keep the food from spoiling. After throwing all the ruined food out, we had someone come out and replace the thermistor. About 6 months after that, the freezer started freezing up to one giant ice block and we couldn�t get ice out or even pull the ice box out of the fridge. We had it serviced for the ice maker, then it happened again over and over. Ever since the ice maker started freezing up, it�s leaked water constantly out of the fridge and onto our hardwood floor, so there�s constantly a puddle of water on the floor and every time we open the fridge door water pours out onto the floor. We�ve gone through fixing it ourselves, calling out service people to fix it, and it shouldn�t be that way with a new fridge.
Official report number: 20200709-D4BFA-2147371208. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.