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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

GE Profile Dishwasher PDW7880N15SS

Category

Kitchen Appliance

Report number

20200718-B256D-2147371019

Ownership age

About 152 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20200718-B256D-2147371019. Severity: Incident, No Injury. Product: GE Profile Dishwasher PDW7880N15SS (GE Profile Stainless Steel Dishwasher). Incident: We had a GE Profile dishwasher installed in our new house in Dec. 2007. There was one recall in Sept, 2012 and just this month, July our dishwasher overheated and nearly started a fire. Fortunately I happened to come into the kitchen and I smelled something burning. The dishwasher was extremely hot as well as the counter top. The element burnt the inside cavity of the dishwasher. We, my husband and I immediately turned off the breaker. I know the dishwasher has a long chronological date however there is just my husband and myself in the household, we are retired and we travel a lot. This dishwasher gets very little use and this should not have happened. Due to this defect which is unsafe and could have ended up worse, ie a fire, we have to turn around and buy a new dishwasher. I don't think that is fair and reasonable. GE should replace it at no cost to us because it malfunctioned. Not something we did. I called GE and they said they would give us a new one for $539.31 installed. I challenged them on this even asking for a supervisor [REDATED] and they basically said they couldn't do any better.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20200718-B256D-2147371019. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.