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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Whirlpool WMH31017AS-5

Category

Kitchen Appliance

Report number

20200720-99FB6-2147370987

Ownership age

About 48 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20200720-99FB6-2147370987. Severity: Incident, No Injury. Product: Whirlpool WMH31017AS-5 (Whirlpool over the range microwave (WMH31017AS) purchased 7/8/16). Incident: In March 2020, about 3 days after being issued a stay at home order in Ohio, my less-than-four-year-old microwave (Whirlpool over the range microwave (WMH31017AS))began catching things on fire. I was not using anything new in the microwave. It ignited a paper towel and a paper plate on 2 separate occasions. I had regularly used these same brands of these items since I got the appliance. They were not new packages. The day before I used a paper towel from the same roll with zero problems. Thankfully I was right there and saw it happen and was able to put the fires out with water. I called their customer service where I was advised to turn the power level down. WHAT? The power level must be changed every time you use the microwave. What if I forgot and walked away? I could have burned my house down. Ridiculous. I have had the appliance unplugged since I do not feel safe using it and I will be replacing.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20200720-99FB6-2147370987. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.