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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Microsoft Surface Book

Category

Laptop

Report number

20200727-D0A6F-2147370835

Ownership age

About 38 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20200727-D0A6F-2147370835. Matched catalog product: Microsoft Surface Book. Source model text: Surface Book (Core i7/1TB/16GB RAM with Performance Base). Incident: I have a 3-year old old Microsoft Surface Book 1 with Performance Base laptop (1TB/16GB RAM), purchased May 2017. I recently pulled it out of my bag and found the chassis of the base was separated, exposing the internal circuitry. Upon further inspection, I realized the battery had swollen, causing this separation to occur. This is a clear fire/explosion risk, and although no injuries to myself or others have yet occurred, it may only be a matter of time due to the Lithium ion batteries swelling inside the device.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20200727-D0A6F-2147370835. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.