Product
Microsoft Surface 4 Pro Microsoft Surface 4 Pro
Category
Electronics
Report number
20200728-E49A9-2147370826
Ownership age
About 43 months to failure (from purchase date when reported)
Failure type
Fire / ignition
Incident narrative
SaferProducts.gov consumer incident report 20200728-E49A9-2147370826. Severity: Incident, No Injury. Product: Microsoft Surface 4 Pro Microsoft Surface 4 Pro (Computer Microsoft Surface 4 Pro, i5, 128g Microsoft glass screen protector Microsoft AC power supply Fingerprint ID keyboard). Incident: Microsoft Surface pro 4 screen separated from case apparently due to too hot bulging battery. Screen also flickering. Unit shut down immediately. This followed after a few weeks of use, where the screen became unreadable due to fickering after about an hour of use. I thought it might be a software issue, perhaps incompatibility with programs. Went to Microsoft store in [REDACTED] and they said it can't be used bc it might be a fire hazard and battery might explode. They won't it replace as its out of warranty but offered to replace with a similar refurbished unit for $600, and the process will likely take 3-5 days. The Microsoft glass screen on it would not be replaced. I waited until now to see if there would be a Microsoft response but they never contacted me or publically said there was any other recourse.
Official report number: 20200728-E49A9-2147370826. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.