SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20200731-7E069-2147370769. Severity: Incident, No Injury. Product: Lenovo 510-15IKB Laptop (ideapad) - Type 80SV (Lenovo Laptop Model: 510-15IKB Laptop (ideapad) - Type 80SV Serial: PF0Q1XTM). Incident: On July 31st, 2020 (In Vientiane, Laos - where I am serving as a missionary), I noticed my laptop had rebooted automatically, and was not starting. Previously I had noticed that SD cards were not easily going into my SD card slot, and that occasionally my laptop would get a bit warm. When I could not get my device to boot correctly, I removed the solid state hard drive I had previously installed. Upon placing the device upside down, I notice that the plastic case was badly deformed. Initially, I though it was heat (plastic melting), though I now believe it was probably due to pressure. Upon further inspection, and breaking the Lenovo warranty sticker (a sticker placed above a screw that keeps a user from opening the laptop entirely), I found that the battery was enlarged. It was enlarged enough to bend the motherboard slightly, and deform the plastic case. The 'puffed' battery was taken and placed in a metal box outside, in a safe area, in case the battery exploded or caught on fire. Once the battery was removed, the laptop now operates as normal. Lenovo 510-15IKB Laptop (ideapad) - Type 80SV Serial: PF0Q1XTM Order Number: [REDACTED] Ordered on Thu 22 Jun 2017 17:27 EDT Digital Receipt available. Photos, video of opening is linked here. Once I determined it looked like a battery, I took video of the 'maiden' opening to provide as documentation to Lenovo's engineering team. Here's the URL to access those resources. [REDACTED]