Product
Jenn-Air JED4430GS01
Category
Kitchen Appliance
Report number
20200804-70DAD-2147370689
Ownership age
About 6 months to failure (from purchase date when reported)
Failure type
Fire / ignition
Incident narrative
SaferProducts.gov consumer incident report 20200804-70DAD-2147370689. Severity: Incident, No Injury. Product: Jenn-Air JED4430GS01 (I purchased a Jenn-Air downdraft cooktop on 1/21/2020 at Texas Appliances in Arlington, Texas. (Model number: JED4430GS01; Serial number: D90203822.) I discovered that the back right burner was defective and contacted Jenn-Air/Whirlpool for a remedy. When the repair was made, the tech discovered that the model and serial numbers on my receipt did not match the unit. This started a chain of events with Whirlpool over the validity of my claim. After I sent them pictures of my receipt and model/serial numbers from my unit on June 17, 2020, I was informed on June 18, 2020 that it was a safety recall and they would be exchanging the unit. I never heard anything more from them so I emailed them back on July 6, 2020 asking about progress. They advised me on July 7, 2020 that they were working with [REDACTED] to replace my recalled unit with JED3430GS. There hasn�t been any correspondence from them. I emailed yesterday, August 3, 2020. I have not received a response. I�m getting rather frustrated since I was sold a product in January that was recalled in August of the previous year; 5 months after a safety recall. We have had the unit turn on by itself when something hot or wet is sat on the surface. It could have caused a fire if I had not been standing there at the time. Please advise of rights at this point. Whirlpool and Texas Appliances were negligent in this whole process. We have been inconvenienced for several months with no remedy in sight. Thank you!). Incident: I purchased a Jenn-Air downdraft cooktop on 1/21/2020 at Texas Appliances in Arlington, Texas. (Model number: JED4430GS01; Serial number: D90203822.) I discovered that the back right burner was defective and contacted Jenn-Air/Whirlpool for a remedy. When the repair was made, the tech discovered that the model and serial numbers on my receipt did not match the unit. This start
Official report number: 20200804-70DAD-2147370689. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.