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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Model # RF28HMEDBSR

Category

Kitchen Appliance

Report number

20200810-55935-2147370560

Ownership age

About 63 months to failure (from purchase date when reported)

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20200810-55935-2147370560. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: RF28HMEDBSR/AA. Incident: I purchased a Samsung refrigerator 2015 and we have had multiple issues with the freezer and the fridge holding temperature. Shortly after purchase I started having issues with the freezer portion of the unit. No ice production, motor sound coming from the freezer, water leaking under the food tray and out of the front of the unit through not only that area, but the water/ice dispenser on the front as well. The unit is also not holding temperature.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20200810-55935-2147370560. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.