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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

SPARK 40 SPARK 40

Category

Home & Garden

Report number

20200831-72034-2147370127

Ownership age

About 6 months to failure (from purchase date when reported)

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20200831-72034-2147370127. Severity: Injury, No First Aid or Medical Attention Received. Product: SPARK 40 SPARK 40 (Positive Grid Spark 40 guitar amplifier). Incident: This complaint involves manufacturer Positive Grid and the Spark 40 guitar amplifier. New Unit. First use of the unit noticed a distinct humm and noted the external 19VDC power supply was a 2 wire UN grounded unit. Upon plugging in the guitar, received a shock from the guitar strings. This was experienced on 2 similar guitars and only on this amplifier. I have 3 other amplifiers and have been playing guitar 50 years and never experienced a shock from a guitar plugged into an amp. Among the thousands of registered Spark 40 group [REDACTED] users, hundreds have complained about this very problem to the customer support. Some have received new, grounded, power supplies, while others, like me, have received nothing but canned questionnaires requesting I make videos and answer all sorts of questions as if I were a Beta tester or guinea pig. I have no inclination to be electrocuted again.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20200831-72034-2147370127. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.